Our Store Policies

In using this website, you are deemed to have read and agreed to the following terms and conditions:

This website is owned and operated by Unicorn Crowns Loc Extensions. Throughout the site, the terms “we”, “us” and “our” refer to Unicorn Crowns Loc extensions. Unicorn Crowns Loc extensions offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

By submitting an order for Unicorn Crowns Infinity Loc Extensions you agree:

We cannot expedite or rush our handmade process, although you may request USPS to expedite shipping at checkout.
All Unicorn Crowns Infinity Loc extensions are custom, handcrafted and made to order. To provide you with locs that look naturally grown, we need the necessary time to hand-craft them. Order demands change without notice, especially during peak seasons.
The timeframe for completion is only an estimate and can change depending on your loc quantity, length, design, and order volume.
We do not offer refunds due to the nature of the custom work we provide.
We are also not liable for any missed arrangements as a result of processing or USPS delivery times.
Current time frame is 1-2 weeks to complete your Infinity Loc Extensions. In some situations, our warehouse needs additional time to process hair that is not readily in stock. In this case, additional processing time is needed.
Our handmade loc extensions are created in the order they are received.
Loc orders may exceed the estimated timeframe if you order: Locs with long length and/or high quantity, if unexpected delays occur during the handmade process or if there is a high order volume during peak seasons. To avoid any confusion, please reference and acknowledge these terms in its entirety prior to purchase.
We craft hundreds of locs on a weekly basis. Most importantly, we strive to maintain quality and durability so that your locs will look natural from the time of install. Thank you for shopping and taking the time to acknowledge our terms. To check order status on your locs, please email unicorncrownslocs@gmail.com with your name and order number. We will respond at our earliest convenience.
Turn-around times, pricing, and availability are subject to change without public notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of our products.
We offer Free shipping on purchases of $150 or more with our standard shipping method: USPS First Class.
Unicorn Crowns does not offer warranties.
We will not accept responsibility for any loss, theft or damage resulting from improper use, styling, or handling by anyone.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement

Products & Services:
Our products and services are available exclusively online through this website. These products or services may have limited quantities. Each loc is hand-crafted and designed. Images on this site are for reference only. Due to the nature of our products each loc will appear different in design and/or color. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Billing & Credit Card Information:
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Return & Refund Policy:

Due to the nature of the products we sell, we do not offer returns, exchanges or refunds. Custom loc orders cannot be exchanged due to the nature of handmade art being specific to each customer requesting their desired specifications. Order cancellations are not allowed, so we ask that customers be certain about their purchases and mindful of our terms set herein. Because our products are as-is, we ensure that we provide sufficient information, videos, photos, and blog posts to provide the highest level of confidence to our customers before they purchase. Please correspond via email: info@unicorncrowns.com if you have any questions or concerns that have not been answered. We will reply at our earliest convenience.

Shipping:

Unicorn Crowns is not responsible or liable for shipment times or delays, but we will do our best to communicate if any USPS delays or issues arise. Insurance and signature are typically not included with shipments unless requested by customer, as these services are separately priced according to USPS rates. If customer requests signature or insurance, the customer is responsible for the additional charges. Please contact us via email: info@unicorncrowns.com to request signature or insurance. We will NOT be held responsible for orders shipped to the wrong address as a result of the customer's mistake or misspelling of the shipping address. Orders are shipped to the mailing address provided with your order. It is the sole responsibility of the buyer to make certain that the address is correct. Please make sure you enter a valid USPS address for shipment. Our packages cannot be forwarded to a different address in case of a change of address. The shipping address entered must be the final location of the shipment. If the customer package is returned to sender due to incorrect address, the customer is responsible for the shipping fees for re-delivery. Free shipping only applies for initial shipment. Our free shipping option is for first class shipping via USPS; however, shipping may take additional time during USPS peak seasons. If you need your package guaranteed by a certain date, we encourage you to purchase the express shipping option at checkout. Priority mail usually delivers within 2-3 business days, but USPS does not guarantee a date. Express mail usually delivers within 1-2 business days, and although it is a guaranteed service there are times that USPS may experience transit delays which result in a late delivery. In this case, a claim may be filed by Unicorn Crowns to issue a shipping fee refund to the customer. Transit delays do not warrant a refund of the actual order. A shipping refund can be issued within 3-5 business days from the time of confirmed delivery. Our processing times for domestic & international shipping vary from 1-3 business days on most products before shipping. We need time to package and prepare orders, please keep this processing time in mind. We can ship to most addresses in the world. Please note that the expected delivery date is provided by the courier and is subject to change. For any questions about transit and delivery times, please contact the courier directly. Restrictions also apply for free shipping.

International customers:

Please be aware of your country's Customs Fees for declared items. Unicorn Crowns is not liable or responsible for fees imposed by your Customs department. It is the buyer's responsibility to be informed about the fees they must pay to receive their package. These fees will not be incurred by Unicorn Crowns. Additionally, Customs may hold a package and cause transit delay. Unicorn Crowns is not responsible for any delays.

Disclaimer, Warranties & Limitation of Liability:

The contents of unicorncrowns.com are subject to change at any time and are for general information and illustrative purposes only. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. All images, dimensions, colors and sizes are for illustrative purposes only. Actual product may vary due to technology and monitor settings. The information on this website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, unicorncrowns.com provides you with this website on the basis that the company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Unicorn Crowns Loc Extensions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Changes to Terms of Service:
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Information:
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Unspecified Information:
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We use third-party vendors for our supplies. Third-party vendors may experience shortages, shipping delays or other extenuating circumstances beyond our control. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

User Posts, Comments and Feedback:
If, at our request, or without our request you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or any third-party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Prohibited Uses:
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Privacy Statement:

We are committed to protecting your privacy. Authorized employees within Unicorn Crowns will only access information collected from customers on a need-to-know basis. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorized actions against computer systems and data. We will investigate any such actions and review prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality:

Customer contact information is regarded as confidential and therefore will not be divulged to any third party, [and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are advised to retain copies of any literature issued. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by unicorncrowns.com will only be in connection with the provision of agreed services and products. We have the right to terminate any Service Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered after an order is processed and where a service is deemed to have begun and is, for all intents and purposes, underway.

Indemnification:
You agree to indemnify, defend and hold harmless Unicorn Crowns Loc Extensions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability:
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Terms of Service & Entire Agreement:
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Termination of Agreement and Refund Policy:

We reserve the right to refuse service to anyone for any reason at any time. No refunds will be issued. Prospective customers must make their own inquiries to satisfaction prior to purchasing Unicorn Crowns Loc Extensions. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Governing Law:
These Terms of Service shall be governed by and construed in accordance with the laws of the United States.